Friday, April 15, 2011

Unforgettable meeting with Volksbank Karlsruhe



Tuesday, April 12, 2011, we had the third meeting with Volksbank Karlsruhe. Mr. Achim Michel, Volksbank Karlsruhe Manager) and Mrs. Silke Hoch Head of Department, were the Volksbank representatives to receive us this time. Even from the very beginning we could feel them eager for us to start the presentation of a six month work. So we did not keep the audience waiting but went directly to the focus of attention: the bBox final prototype.

Stanislav Haba, bBox Project Leader

Firstly, we wanted to create a simulation of the bBox Prototype. To achieve this and also, a better understanding and easy to visualize testing session, the team thought of a more interactive way of doing it: a short play, with well defined roles:

–        Narrator 1: Nair – explaining programmed features
–        Narrator 2: Xi Huang – explaining conceptual additional features
–        Banker 1: Paulo
–        Banker 2: Delyana
–        Customer: Felipe

The first scenario, about a customer to the banker meeting, was played by Paulo, in the role of a banker , and Felipe, in the role of the customer. The customer had the goal of getting a consumer loan. So, the two bBox ‘players’ went together through the steps of a consumer loan process, both using a tablet device.



Why? As you might had seen in our previous post in the bBox trailer, one of our main important ideas was to tear down the wall between tha banker and the customer.


So, in this case, the customer was able to visualize what the banker was doing with his personal information and communicate easily all the required data. At some point, Felipe, was able to enter his own personal details so that he need not explain to the banker his complicated name: involving the client and gaining time! Also, when the Paulo (banker 1) needed to block some fields or the whole view on the customer’s device, Felipe could still enjoy the meeting and kill time by playing a short game or visualize some financial product advertisements. We simulated the ideal case, in which, after enjoying a short interactive meeting, Felipe completed the first important step for the credit to buy the car of his dreams. Only approval from the back office needed. J


The second scenario involved another type of interaction, namely banker to banker. Our hosts could easily observe how the navigation system has been radically improved and perceive the gestures Delyana and Paulo used to open new applications, run from one step of the process to the other, delegate tasks and communicate. Also, what they loved the most was observing to what extent they could ideally socialize with the other bankers in the system.


So, you can easily guess what had happened next, right? Of course! Playing and running the devices themselves. The bankers of Volksbank Karlsruhe were the first ones to play and actually see most of their suggested ideas and feedback implemented.   


In the end, we were expected by Mr. Gerhard Rastetter   CEO of Volksbank Karlsruhe– , to say our goodbyes in another meeting room. Only that, the ending of this meeting was the most unexpected one.  A whole team of bankers was prepared not to talk to us about any of possible work subjects, but to…SING for us! Yes!  Mr. Rastetter not only leads the actual bank clerks of Volksbank Karlsruhe in everyday working  life  but also in the context of an amazing quire that they form together. We were truly impressed about the way people enjoyed this special activity inside such an important company. Our congratulations!



We very much appreciate Volksbank Karlsruhe members’ time and implication and the vision they follow: ‘Wir machen den Weg frei!’ Therefore, thank you, Volksbank Karlsruhe, for thinking out of the box and contributing to the bBox project!
                                   
                                                               The bBox Team 


Watch here Volksbank’s quire performing!


                                         











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